Customer Success Manager (Prague/Bratislava)

We are currently seeking a colleague to join the support team. Our mission is to create technology that helps organizations transform into agile, flexible, and safe workplaces of the future.

Location: Prague, Czech republic; Bratislava, Slovakia.

Customer Success Manager (Prague/Bratislava)

As a Customer Success Manager, you are primarily accountable for the successful deployment, user adoption, and ongoing health of your customer portfolio. You will partner with our Key Account Managers to ensure the value of the platform to our customers and as the primary customer contact, you will manage escalations through our Support team assuring customer satisfaction and advocacy. This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company that is disrupting the Commercial Real Estate industry by redefining the way people work and live.

What will you do?

Strategic objectives

    • Drive adoption, value realization, and ROI and build a trusted advisor relationship to facilitate successful renewals and identify expansion pipeline.
    • Facilitate the communication between customers and internal Spaceti teams such as Sales, Support, and Product – and external groups via our Partner network.
    • Play a pivotal role in ensuring the company meets Targeted Gross Renewal Rates and Targeted Net Retention Rates.

Support & Customer adoption

    • Zeroing in on specific issues and complaints (technical, process, etc) and effectively solving them, providing customers with the best possible experience.
    • Enable Customers helping them to map their business goals to the platform capability.
    • Guide and assist Customers in securing strong adoption.
    • Proactively monitor customer end-user adoption through regular check-ins, building action plans to remedy if needed.
    • Translate data & reports into an actionable customized plan, and track & demonstrate success against this plan.
    • Train customers on how to use the Spaceti platform to their needs.

Implementation

    • Ensure the GoLive of the project to achieve the Customer’s desired business impact.
    • Build a success plan to ensure the solution aligns with customer priorities, guiding them back to the path when needed throughout the journey
    • Empower customers to create self-sufficiency and internal expertise, using coaching and training
    • Mediate technical/platform issues between customers and delivery/support teams

Optimal Skills for Success

    • 2+ years of customer Success/services experience.
    • Fluent in English (any other language is a plus).
    • Prior onboarding experience preferably in a SaaS company.
    • Ability to understand complex technology and explain it.
    • Understand how to manipulate, analyze and interpret data.

What do we offer?

    • Opportunity to participate in the scaling of a global product in an evolving proptech market.
    • We offer opportunities for personal and professional growth.
    • HW, phone with company tariff for private use.
    • Flexible working hours, home office, paid time off.
    • Modern office in the city center, refreshments, snacks, great coffee, football table, etc.
    • A friendly and international team of passionate start-uppers with English as a common language.

    Spaceti Call Us