What will you do?
- Drive adoption, value realization, and ROI and build a trusted advisor relationship to facilitate successful renewals and identify expansion pipeline.
- Facilitate the communication between customers and internal Spaceti teams such as Sales, Support, and Product – and external groups via our Partner network.
- Play a pivotal role in ensuring the company meets Targeted Gross Renewal Rates and Targeted Net Retention Rates.
Support & Customer adoption
- Zeroing in on specific issues and complaints (technical, process, etc) and effectively solving them, providing customers with the best possible experience.
- Enable Customers helping them to map their business goals to the platform capability.
- Guide and assist Customers in securing strong adoption.
- Proactively monitor customer end-user adoption through regular check-ins, building action plans to remedy if needed.
- Translate data & reports into an actionable customized plan, and track & demonstrate success against this plan.
- Train customers on how to use the Spaceti platform to their needs.
- Ensure the GoLive of the project to achieve the Customer’s desired business impact.
- Build a success plan to ensure the solution aligns with customer priorities, guiding them back to the path when needed throughout the journey
- Empower customers to create self-sufficiency and internal expertise, using coaching and training
- Mediate technical/platform issues between customers and delivery/support teams