Customer Service Representative

We are currently seeking colleague to join support team. Our mission is to create technology that helps organisations transform into agile, flexible, and safe workplaces of the future.

Location: USA East Coast.

Customer Service Representative

What will you do?

    • Provide technical support for international business partners and clients (via email, telephone, or personally).
    • Identify and assess customer’s needs to achieve satisfaction.
    • Build sustainable relationships and trust with customers/partners accounts through open and interactive communication.
    • Communicate with the product team about product improvements, feature requests, and roadmap.
    • Give training on product range portfolio.
    • Closely cooperate with Sales, Marketing and Product Department of the company.

What are we looking for?

    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Familiarity with our industry (or tech in general) is a plus.
    • Experience using help desk software and remote support tools.

What do we offer?

    • Opportunity to participate in the scaling of a global product in an evolving proptech market.
    • We offer opportunities for personal and professional growth.
    • HW, phone with company tariff for private use.
    • Flexible working hours, home office, paid time off.
    • Modern office in the city center, refreshments, snacks, great coffee, football table, etc.
    • A friendly and international team of passionate start-uppers with English as a common language.